{"id":107565,"date":"2012-03-21T12:46:08","date_gmt":"2012-03-21T16:46:08","guid":{"rendered":"https:\/\/dev.totemweb.design\/macommunaute\/bottin-des-organismes\/centredassistanceetdaccompagnementauxplaintescaapcapitalenationale\/"},"modified":"2022-11-06T16:51:47","modified_gmt":"2022-11-06T21:51:47","slug":"centredassistanceetdaccompagnementauxplaintescaapcapitalenationale","status":"publish","type":"organismes","link":"https:\/\/dev.totemweb.design\/macommunaute\/bottin-des-organismes\/centredassistanceetdaccompagnementauxplaintescaapcapitalenationale\/","title":{"rendered":"Centre d&rsquo;assistance et d&rsquo;accompagnement aux plaintes &#8211; CAAP Capitale-Nationale"},"author":14708,"featured_media":35674,"comment_status":"open","ping_status":"closed","template":"","thematiques":[253],"regions":[31,32],"class_list":["post-107565","organismes","type-organismes","status-publish","has-post-thumbnail","hentry","thematiques-droits-de-la-sante","regions-capitale-nationale","regions-quebec"],"acf":{"membre_abonnement":null,"membre_abonnement_expiration":null,"membre_logo":35674,"membre_banniere":null,"membre_prefixe":"","membre_suffixe":"","membre_mission":"Dans le cadre de son mandat, \u00e0 la demande de l\u2019usager, le CAAP-Capitale-Nationale s\u2019assure d\u2019apporter assistance et accompagnement dans toute d\u00e9marche entreprise en vue de porter plainte aupr\u00e8s des \u00e9tablissements et des organismes du r\u00e9seau de la sant\u00e9 et des services sociaux. Pour ce faire, il informe, soutient, conseille, assiste et accompagne l\u2019usager, dans un esprit de conciliation, pendant toute la dur\u00e9e du recours.","membre_description":"<div><p>Nos services:<\/p>\n<p>Le travail de nos conseillers est d\u2019assister et d\u2019accompagner, sur demande, l\u2019usager, son repr\u00e9sentant l\u00e9gal ou les h\u00e9ritiers d'un usager d\u00e9c\u00e9d\u00e9 qui d\u00e9sirent d\u00e9poser plainte \u00e0 la suite d'une insatisfaction reli\u00e9e aux services de sant\u00e9 et aux services sociaux.<\/p>\n<p>Pour ce faire, le CAAP peut :<\/p>\n<ul>\n<li>Vous informer et vous diriger selon vos besoins;<\/li>\n<li>Vous informer concernant vos droits et\u00a0 la proc\u00e9dure du r\u00e9gime d\u2019examen des plaintes;<\/li>\n<li>Vous \u00e9couter et cerner avec vous l\u2019objet de votre plainte;<\/li>\n<li>Vous aider \u00e0 pr\u00e9parer votre dossier et, au besoin, vous aider dans la r\u00e9daction de votre plainte;<\/li>\n<li>Vous assister et vous accompagner tout au long de votre d\u00e9marche.<\/li>\n<li>Le CAAP contribue, par le soutien qu'il assure, \u00e0 la satisfaction de l'usager ainsi qu\u2019au respect de ses droits.<\/li>\n<\/ul>\n<p>Nos services sont gratuits et confidentiels<\/p><\/div>","membre_coordonnees_adresse":"245, rue Soumande, Qu\u00e9bec, Qc, G1M 3H6","membre_coordonnees_telephone":"418 681-0088","membre_coordonnees_telephone_poste":"","membre_coordonnees_telecopieur":"418 681-0861","membre_coordonnees_courriel":"plaintes03@caap-capitalenationale.org","membre_horaires":"<div\/>","membre_contacts":null,"membre_succursales":null,"employeur_environnement":"","employeur_developpement":"","employeur_avancement":"","employeur_avantages":[],"membre_site_web":"http:\/\/www.caap-capitalenationale.org\/","membre_facebook":"","membre_linkedin":"","membre_instagram":"","membre_twitter":"","membre_youtube":"","membre_vimeo":"","membre_flickr":"","membre_pinterest":"","membre_tiktok":"","membre_snapchat":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - 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