{"id":211362,"date":"2009-03-16T08:38:14","date_gmt":"2009-03-16T12:38:14","guid":{"rendered":"https:\/\/dev.totemweb.design\/macommunaute\/communiques\/u8935-15-mars-journee-internationale-des-consommateurs\/"},"modified":"2022-11-06T16:22:21","modified_gmt":"2022-11-06T21:22:21","slug":"u8935-15-mars-journee-internationale-des-consommateurs","status":"publish","type":"communiques","link":"https:\/\/dev.totemweb.design\/macommunaute\/communiques\/u8935-15-mars-journee-internationale-des-consommateurs\/","title":{"rendered":"15 mars, Journ\u00e9e internationale des consommateurs"},"content":{"rendered":"<div><P>Montr\u00e9al, le 13 mars 2009 &#8211;\u00a0 \u00c0 la veille de la Journ\u00e9e internationale des consommateurs et dans le contexte de crise \u00e9conomique qui rend le consommateur plus vuln\u00e9rable face aux abus de l\u2019entreprise, l\u2019Union des consommateurs presse le gouvernement Charest d\u2019adopter sans d\u00e9lai des modifications \u00e0 la Loi sur la protection du consommateur (LPC), afin notamment de faire cesser les nombreux abus de la part des entreprises de t\u00e9l\u00e9communications.<\/P><P>Clauses abusives ou carr\u00e9ment ill\u00e9gales dans les contrats, frais cach\u00e9s, p\u00e9nalit\u00e9s excessives, fausses repr\u00e9sentations, modification unilat\u00e9rale des contrats, les entreprises de t\u00e9l\u00e9com et, en particulier, les fournisseurs de services sans fil, attisent la grogne des consommateurs qu\u00e9b\u00e9cois et continuent de tr\u00f4ner tr\u00e8s haut au palmar\u00e8s des plaintes.<\/P><P>Rappelons qu\u2019en 2007, les discussions autour d\u2019une table de concertation initi\u00e9e par l\u2019Office de la protection du consommateur (OPC), \u00e0 laquelle participaient les fournisseurs de t\u00e9l\u00e9phonie sans fil et les associations de consommateurs, se sont sold\u00e9es par un refus, par l\u2019industrie, de se plier \u00e0 un projet d\u2019engagement volontaire qui aurait assaini leurs pratiques commerciales et dont les exigences \u00e9taient pourtant minimales.<\/P><P>Devant ce refus, les associations de consommateurs demandent des modifications de la LPC qui permettraient d\u2019offrir aux abonn\u00e9s de t\u00e9l\u00e9phone cellulaire les protections qu\u2019ils r\u00e9clament \u00e0 l\u2019\u00e9gard des pratiques commerciales abusives.<\/P><P>Outre ces nouvelles protections, l\u2019Union des consommateurs, dans le cadre de la seconde phase de modification de la LPC promise par le gouvernement et tr\u00e8s attendue par les groupes de d\u00e9fense des consommateurs, a notamment demand\u00e9 un meilleur encadrement r\u00e9glementaire des garanties prolong\u00e9es et des cartes pr\u00e9pay\u00e9es.<\/P><P>source : Charles Tanguay<BR\/>Responsable des communications<BR\/>T\u00e9l.: 514 521-6820 p. 257<BR\/><\/P><BR type=\"_moz\"\/><P\/><\/div>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019Union des consommateurs presse le gouvernenement de mettre au pas l\u2019industrie des t\u00e9l\u00e9com. \u00c0 la veille de la Journ\u00e9e internationale des consommateurs et dans le contexte de crise \u00e9conomique qui rend le consommateur plus vuln\u00e9rable face aux abus de l\u2019entreprise<\/p>\n<p><a href=\"https:\/\/dev.totemweb.design\/macommunaute\/communiques\/u8935-15-mars-journee-internationale-des-consommateurs\/\">read more<\/a><\/p>","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","thematiques":[],"regions":[],"class_list":["post-211362","communiques","type-communiques","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - 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